FAQ

  • First and most importantly - read the help before requesting support. Your answer will likely be covered in the instruction manual.
  • Pressing F1 in the control panel, either contextually over a item of interest or anywhere else will bring up help. You can choose local or online help in the control panel.
  • If thumbnails don't appear immediately after installation please restart Windows for MysticThumbs to take effect.
  • PSD images saved without the 'Maximize Compatibility' option use the embedded thumbnail image.
  • SVG requires Internet Explorer 9 installed for maximum support, otherwise a, inferior fallback SVG renderer is used.
  • Very large images not generating thumbnails? Adjust the 'Maximum Size' for that file type in the control panel.
  • PDF, AI, PS, EPS thumbnails not working? Ensure Ghostscript is installed on your machine.
  • MysticThumbs can invalidate your file associations with other thumbnail generators. If the cache clear function doesn't work or you find that thumbnails are regenerated for no reason, use Disk Cleanup (from the Start menu) to clear the cache.
  • If you find Explorer stalling whilst making thumbnails, refresh the window with F5. This should let it continue making thumbnails. If that doesn't work try enabling the "Low process priority" setting in the control panel.

Lost license key?


If you have lost your license key you can request it be emailed to you from here.

Problems installing, uninstalling or updating?


Occasionally, a Windows MSI based install can become corrupted due to a number of random factors such as:
  • A registry or file system clean up utility removing things it shouldn't have.
  • A problem installing or uninstalling a component.
  • Files being added or removed by mistake.
  • Windows being so overly complex that bad things randomly occur...
When this happens you may receive an error whilst installing, updating or uninstalling a product asking you to contact customer support, and the install will refuse to complete.

Follow these instructions to completely remove and repair the damaged install.
Once removed you will be able to install the latest version without any problems.
  • Download this ZIP archive. Note that this is a Microsoft tool, not third party.
  • Extract the archive to the Desktop.
  • Run 'msicuu.exe' from the extracted folder to start the uninstaller.
  • A list of all known installed applications will be listed.
  • Locate MysticThumbs (or any other application you have installer troubles with).
  • Select 'Remove'.
  • Exit the clean up utility.
  • The damaged install has now been completely removed from the installer list so a new version can be installed.
  • If desired reinstall the latest version.

Registering